Refunds & Cancellation
Eleganize is sold only inside the app, through Google Play or the Apple App Store. The store takes the payment, so you cancel in the store you bought from. Refunds depend on the store, too — this page explains both, step by step.
What you can buy
| Product | Type | Cancelling |
|---|---|---|
| Style+ | Monthly or yearly subscription, renews automatically | Cancel any time in your store's subscription settings |
| Occasions+ | One-time purchase, yours to keep | Nothing to cancel — it never renews or charges again |
How to cancel Style+
On Android (Google Play)
Open the Play Store app and tap your profile picture.
Go to Payments & subscriptions → Subscriptions.
Choose Eleganize and tap Cancel subscription.
On iPhone (Apple App Store)
Open Settings and tap your name.
Tap Subscriptions, then Eleganize.
Tap Cancel Subscription.
- Cancel at least 24 hours before the current period ends to avoid the next renewal.
- You keep Style+ until the end of the period you have already paid for.
- Deleting your Eleganize account does not cancel a subscription — cancel it in the store as well. We cannot cancel a subscription on your behalf.
Refunds
On iPhone (Apple App Store): only Apple can refund App Store purchases. Request a refund at reportaproblem.apple.com; Apple decides under its own policy.
On Android (Google Play): within 48 hours of buying, you can request a refund yourself from your Google Play order history — see Google's refund policy. After 48 hours, email us and we will refund through Google Play in the cases below.
When we restore access or refund
- Your purchase didn't unlock. We restore your access first, and refund your Google Play purchase if we can't.
- You were charged twice for the same purchase, or charged for a renewal you had cancelled in time — tell us within 7 days of the charge.
- You bought something by mistake — tell us within 7 days, before using what it unlocked.
- The law requires a refund.
Apart from these cases, we don't refund the unused part of a subscription period that has started, or a one-time purchase you have used. Cancelling stops future charges; it doesn't refund a period you have already started. For App Store purchases in these cases, we restore your access where we can and help you ask Apple for a refund.
Nothing on this page limits your rights under the Consumer Protection Act, 2019.
How to reach us about a purchase
Email support@eleganize.com from the email on your Eleganize account, with your store order number (it starts with “GPA.” on Google Play; Apple shows it on your receipt). We reply within 48 hours.
Email us about a purchaseMore
The full rules for subscriptions and payments are in section 5 of our Terms of Service.